Job Purpose

Front of house checking in / out of our guests, creating great holiday memories for families

Key Responsibilities / Duties:

• Liaising with park teams, to provide the best holiday experience for our guests
• Dealing with enquiries from internal and external customers
• Reception duties, resolving guest queries and answering the telephone and online enquiries
• Ensuring all paperwork is managed and organised well
• Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them
• Cash handling
• Processing payments
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times
• Any other duties as required by your line manager commensurate with your role

Skills required:

• An excellent telephone manner
• Good time management – multitasking
• Great customer service and organisational skills
• Computer literate
• A friendly and approachable personality
• Dependability

Education / Experience:

• The right to work in the UK
• Previous experience in a similar environment would be a distinct advantage.