Job Purpose.

As an F&B Manager, you will be accountable for the effective management of all aspects of the Food & Beverage functions. You will strive to maximise every opportunity to improve park and business performance whilst leading, training, supporting and motivating staff members to deliver outstanding customer service to owners, holidaymakers and guests. You will initiate, implement and monitor processes and procedures to ensure the effective operation of the restaurant.

Key Responsibilities / Duties:

• Ensuring all areas meet with the high expectations of our customers
• Ensuring safety of customers and staff
• Enforcing relevant legislation (health and safety, hygiene, fire and licensing)
• Ensuring bars, cellar, kitchen, stock rooms and customer areas are maintained effectively
• Ensuring best practices are adhered to with regards cash handling and stock control
• Compilation, delivering and exceeding budgeted income figures whilst maintaining margin
• Recording all stock wastage in line with company procedures
• Delivering accurate stock results
• Liaising with stock taker and suppliers to improve results
• Proactively managing change and continuous improvement in all areas
• Establishing and communicating to staff member’s achievement goals
• Liaising and working cohesively with all departments on park to drive sales
• Managing and motivating staff members as well as coaching and developing, supporting and monitoring staff members to encourage promotion
• Liaising with the General Manager to prioritise areas of concentration
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times
• Any other duties as required by your line manager commensurate with your role
• To assist in the running of the shop as required, and to ensure stock is ordered and managed
• To provide product and Company information to customers to a high standard of level of competence
• To supervise the pool use, and ensure that capacity does not exceed 28 bathers
• To carry out, out of hours reception duties, which include answering telephone calls and dealing with queries on reception from the general public, holiday makers and owners

Skills required:

• Experience managing food and beverage in high volume venues
• A can-do, will-do person who completes tasks.
• Assertive, diplomatic and “hands on”
• Excellent Communication & Organisational Skills
• A great motivator with a very positive attitude
• A commercial awareness & business acumen
• Ability to work to the needs of the business

Education / Experience:

• The right to work in the UK
• Strong organisational skills with a keen eye for detail
• Customer service experience
• Successfully led, managed and developed a team
• Positive, enthusiastic and flexible approach to work